Refund Policy

Effective date: 24 April 2026

Payments for HikrLink subscriptions are processed by Paddle.com Market Limited ("Paddle"), our authorised reseller and merchant of record. When you purchase a HikrLink plan, you are transacting with Paddle. Paddle's refund and returns policy also applies.

How HikrLink subscriptions work

HikrLink paid plans are sold as term-based subscriptions. When you subscribe, you commit to the full term — monthly or annual — and you can cancel to stop the next renewal, subject to the notice periods below.

• Monthly plans renew every month. Cancel at least 7 days before your next renewal date to stop the next charge.
• Annual plans renew every year. Cancel at least 30 days before your next renewal date to stop the next charge.

Cancellation stops future renewals. Your plan remains active until the end of the term you already paid for, and you keep access to everything included in that plan until then. HikrLink does not issue refunds for the current term on cancellation.

What is eligible for a refund

Refunds are issued only in the following situations:

• You were charged in error — for example, a duplicate charge, a charge after a cancellation that was submitted within the required notice window, or a charge for a plan you did not select.
• A technical issue caused by HikrLink prevented you from accessing core features for a material portion of your billing period, and our support team was unable to resolve it.

Refund requests for billing errors must be submitted within 7 days of the charge date.

What is not eligible for a refund

• Charges for periods during which the account was active and the plan's features were accessible, regardless of how much you used them.
• Charges that occurred because you did not cancel within the required notice window (7 days for monthly, 30 days for annual). You are responsible for managing your subscription — see Plans & Pricing and Settings → Billing in your dashboard.
• Partial periods. HikrLink does not issue prorated refunds for unused days within a billing period, except where required by applicable law.
• Change of mind after the notice window has passed.

How to request a refund

1. Email support@hikrlink.com with the subject line: Refund Request.
2. Include your account email address, the charge date, the amount charged, and a brief description of the reason.
3. We will respond within 2 business days.

If approved, the refund will be processed by Paddle and returned to your original payment method. Refund processing time depends on your card issuer — typically 5–10 business days.

Subscription cancellation

Cancelling your subscription stops future renewals. It does not trigger a refund for the current billing period.

1. Go to Settings → Billing in your HikrLink dashboard.
2. Click Cancel Plan.
3. Confirm cancellation. Your plan remains active until the end of the current billing period. After that, your account moves to the free Starter plan.

Notice windows:

• Monthly plans — cancel at least 7 days before your next renewal date. Cancellations submitted within 7 days of renewal take effect after the next renewal charge.
• Annual plans — cancel at least 30 days before your next renewal date. Cancellations submitted within 30 days of renewal take effect after the next renewal charge.

Your links, bio page, and analytics data are not deleted when you cancel or downgrade.

Consumer rights

Nothing in this policy limits any statutory rights you may have under applicable consumer protection law, including rights under the EU Consumer Rights Directive, the UK Consumer Contracts Regulations, or other applicable legislation in your jurisdiction. If you believe you have a statutory right to a refund this policy does not cover, please contact us.

Contact