Refund Policy

Effective date: 1 September 2026

Payments for HikrLink subscriptions are processed by Paddle.com Market Limited ("Paddle"), our authorised reseller and merchant of record. When you purchase a HikrLink plan, you are transacting with Paddle. Paddle's refund policy and Paddle's Buyer Terms apply to your purchase. Where this policy and Paddle's terms differ, whichever gives you the greater protection applies.

14-day refund window

You may request a refund within 14 days of the transaction date. You do not need to give a reason.

This covers one-off charges and the first payment on a new subscription. If your local consumer protection law gives you a longer or unconditional right of withdrawal, that right applies instead — nothing in this policy limits it.

Refunds after 14 days

Beyond the 14-day window we still issue refunds in these situations:

• You were charged in error — for example a duplicate charge, a charge after you cancelled, or a charge for a plan you did not select.
• A technical issue caused by HikrLink prevented you from accessing core features for a material part of your billing period, and our support team was unable to resolve it.

Outside those situations we do not refund periods during which your account was active and your plan's features were available, and we do not issue prorated refunds for unused days within a billing period, except where required by applicable law.

How to request a refund

You can request a refund from either side — whichever is easier:

1. Through Paddle — use the View receipt or Manage subscription link in your purchase confirmation email, or contact Paddle at paddle.net.
2. Through us — email support@hikrlink.com with the subject line Refund Request, including your account email, the charge date and the amount. We respond within 2 business days.

Approved refunds are processed by Paddle back to your original payment method, normally within 14 days of approval. Your card issuer may take a further 5–10 business days to post it. Where a refund is issued, access to the paid plan ends.

Cancelling your subscription

You can cancel at any time. There is no notice period. Cancel using the Manage subscription link in your Paddle purchase confirmation email, or contact Paddle at paddle.net.

Cancellation takes effect at the end of the billing period you have already paid for. You keep full access to your plan until then, and you are not charged again. Cancelling does not by itself produce a refund for the current period — if you want a refund as well, request one within the 14-day window above.

Your links, bio page, and analytics data are not deleted when you cancel or downgrade. At the end of the paid period your account moves to the free Starter plan.

Chargebacks and payment disputes

If something has gone wrong, please contact us or Paddle before raising a dispute with your bank or card issuer — it is almost always faster. Raising a chargeback may suspend access to your account while the dispute is reviewed. This does not affect your lawful right to dispute a charge under card scheme or consumer protection rules.

Consumer rights

Nothing in this policy limits any statutory rights you may have under applicable consumer protection law, including rights under the EU Consumer Rights Directive, the UK Consumer Contracts Regulations, or other applicable legislation in your jurisdiction. If you believe you have a statutory right to a refund this policy does not cover, please contact us.

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