Frequently Asked Questions
Answers to the most common questions about HikrLink. For feature-specific detail, see the individual documentation pages.
Account and setup
Does HikrLink require a credit card to sign up?
No. The free Starter plan requires only an email address and password.
Can I use HikrLink on mobile?
Yes. The HikrLink dashboard is fully responsive and works on mobile browsers. A dedicated mobile app is on the roadmap.
Does HikrLink work with Linktree-style bio pages?
Yes. HikrLink includes a built-in bio page at no cost. Add as many links as you need. Every button is individually tracked. See the Bio Page page for setup instructions.
Short links
Do my links expire?
No. A link stays active until you delete it, on every plan. The free tier's 100-link limit applies to how many links you create each month, not to how long they last. Setting an expiry date, so a link stops on a given day, is available from Growth.
Can I change the destination URL of an existing link?
Yes. Open the link and click Edit. The short link slug remains the same, only the destination changes.
What redirect code does HikrLink use?
A 302 (temporary) redirect, on every link. There is no per-link 301 option. Browsers do not cache a 302, so a changed destination applies from the next click. See Short Links.
Tracking and analytics
Why does HikrLink show more clicks than Google Analytics?
HikrLink counts at the server redirect level. GA4 counts when its JavaScript tag fires in the browser. Ad blockers and Apple ITP prevent that tag from firing in many sessions, particularly on mobile Safari. See Tracking Architecture for the full explanation.
Does HikrLink track the location of my visitors?
Yes, by country, on every plan including the free one. To derive the country, and to count unique visitors, a click record holds the visitor's IP address. It is not shown in your link analytics. What we keep, for how long, and who it is shared with is set out in the privacy policy.
Custom domains
What DNS record type do I need?
A CNAME record. The exact target value is shown in your dashboard when you add the domain. See Custom Domains.
How long does DNS propagation take?
Typically 15 minutes to 1 hour. Maximum 24 hours. If verification fails immediately, wait 30 minutes and retry.
QR codes
Can I update a QR code after printing it?
Yes. Change the destination URL of the link. The QR code automatically points to the new destination. No reprint needed.
What file format should I use for print?
SVG (Pro+) for large-format printing. PNG for digital use and small prints.
Billing
Can I cancel at any time?
Yes. No annual lock-in on monthly billing. Cancel before your next billing date from Settings → Billing.
What is the refund policy?
See the Refund Policy page. You can request a refund within 14 days of the transaction date, for any reason.
Privacy and compliance
Is HikrLink GDPR-compliant?
HikrLink collects only the data necessary to provide link analytics: the visitor's IP address, device type and referrer. The IP address is used to derive the country and to count unique visitors. How long that data is kept, and who it is shared with, is set out in the privacy policy. For enterprise data processing agreements, contact support@hikrlink.com.
Does HikrLink sell user data?
No. HikrLink does not sell or share click data with third parties outside of the integrations you explicitly configure (e.g. sGTM → Meta CAPI).